John Littlechild, Chair
Composition
Mr John Littlechild (Chair)
Mr Arjan Ali
Councillor Tim Davies
Mr Eddie Jones
Councillor Gordon Kemp
Councillor Julie Williams
Ex-officio – Chair & Vice-Chair of Police Authority
Officer Responsibility:
Chief Officer - Deputy Chief Executive
Force Chief Officer - Deputy Chief Constable, Director of Legal Services, Assistant Chief Constable Human Resources
Administration - Quality of Service Manager
Dates of meetings
Monday 25 October 2010
Monday 24 January 2011
Monday 9 May 2011
(All start at 10am)
Click here to view the agendas and reports for this Group.
Previous minutes of the Group are available at the bottom of this page.
Terms of reference
1. To monitor complaints made against police officers, up to the rank of Chief Superintendent.
2. To monitor complaints made against police staff.
3. To investigate public complaints made against the Chief Constable, Deputy Chief Constable and Assistant Chief Constables.
4. To monitor issues complained about by Members of the public and intervene where it appears that the response of the Force is unsatisfactory.
5. To investigate complaints/grievances made against civilian Chief Officers, both of the Force and the Authority.
6. To monitor conduct/misconduct of Police Officers and Staff.
7. To undertake a regular dip-sampling of complaints files.
8. To monitor compliance by both the Force and the Authority under the provisions of the Freedom of Information (FOI) Act.
9. To receive details of and monitor public liability claims made against the Authority.
10. To receive details of and monitor Employment Tribunal cases involving the Police Authority and details of employers’ liability claims.
11. To consider any issues arising from the Independent Police Complaints Commission (IPCC).
12. To consider and monitor all issues relating to quality of service.
13. To consider emerging risks to the Authority’s vision and objectives.
Dip Sampling of Complaint Files
It is the responsibility of members of the Quality of Service Group to undertake regular monitoring of the completed complaint files held by the force Professional Standards Department.